Secret buyer of |mystery shopper |

Service the Secret buyer (English "mystery shopper") represents special marketing technology which allows to estimate service level in your company. Such researches are actively applied in the sphere of retail trade, in bank service, in the Horeca segment (hotels, restaurants, cafe), at gas stations and in the sphere of rendering services.

Each head asks a question of that, the staff of his company how qualitatively works. Qualification and professionalism of managers, sellers and service personnel, the correct performance of office instructions by employees and the attentive attitude towards consumers are an integral part of successful development of any business. Many modern companies use services of the secret buyer or secret client who can estimate quality of interaction of personnel with clients and service level in general. The research Mystery Shopper gives you the chance to see the business from within.