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Service IP-telephonies

Service IP-telephonies

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In the conditions of modern highly competitive business the speed of adoption of administrative decisions and their realization, creation of uniform infocommunication space become critical for success of the company of any industry.

Costs of the modern company of telecommunications in general and telecommunication in particular make every year more and more considerable share of the budget. For the majority of the companies the problem of optimization of office communication consists in complexity of the choice of the telecommunication decision satisfying to opportunities and requirements of the company. Introduction of systems of modern telephony allows to automate processing of calls - external and internal phone calls, facsimile messages, e-mails, addresses via the website - and thus to optimize processes of use of resources.

Internet Protocol (IP) possessing long history and used in all corners of the globe even more often is considered not only as a way of transportation of data, but also as the tool allowing to simplify and optimize work of a number of business applications. Most distinctly this tendency is visible on the example of telephony - a voice transfer on the IP (VoIP) network and IP-telephony gain the increasing popularity, both among large corporations, and among ordinary consumers.

The concept IP-telephony covers a full set of the telephone services realized by means of VoIP including connection of phones actually for communication; connected services, such as tariffing and plans of numbering; and basic functions, such as conference communication, transfer, readdressing and deduction of a call. Earlier for realization of these services office mini-automatic telephone exchanges (PBX) were often used.

The concept of IP communication (IP Communications) is further development of this concept. It means expansion of communication opportunities for the purpose of support of such business applications as the unified exchange of messages, the integrated contact centers and multimedia conferences combining possibilities of a voice communication, data transmission and video.

In turn, the concept the unified communications (Unified Communications) is the following stage of evolution of IP communications. The model of the unified communications uses such technologies as the protocol of initiation of sessions (Session Initiation Protocol, SIP) and presence control, and also the mobile decisions allowing to simplify and unify all forms of communications irrespective of the place, time and the device. Users can communicate with each other at any moment taking into account the preferences, and this communication can be carried out on any channels and should not depend on the access devices used by users. The model of the unified communications unites various telephone devices and communication devices, and also various networks (fixed, the Internet, cable, satellite, mobile). It allows to reach geographical independence, to provide integration of communications with business processes, to optimize operations and to increase efficiency and profitability of business.

The possibility of a voice transfer and data on the same network relieves the companies of need to create and support a separate telephone network.

In case of the unified infrastructure the expenses connected with installation of new systems decrease on 40. 60% as the company needs to get and install components of one infrastructure instead of two.

The VoIP systems allow to exclude practically the expenses connected with movements, additions and changes of employees as all these problems can be solved easily in the company, having just restuck IP phone into other network socket.

As appendices of the unified communications broaden the sphere of the presence, the related advantages begin to realize an increasing number of the organizations. Results of the researches Sage Research distinctly demonstrate that appendices of the unified communications possess a number of advantages - both in respect of saving of time of employees, and in respect of reduction of financial expenses. Appendices of the unified communications not only allow to increase efficiency of mobile employees, but also to improve communication methods between employees.

Introduction of systems of the unified communications allows to reach economy due to reduction of requirements to the acquired equipment and reductions of operating expenses.

In the conditions of the modern, dynamically developing business one of the most important advantages is existence of telephone system which is capable to develop and change quickly, creating new opportunities for more effective communications, promoting optimization of business processes and increase of profitability of business.

The Cisco Unified Communications system includes five basic technological components:

Communication infrastructure: Routers and Cisco switchboards form a basis of the integrated communication system. Allow to organize a uniform convergent data transmission network for a voice transfer, data and video.

IP-telephony: Decisions on the basis of IP PBX Cisco Unified Communication Manager and Communication Manager Express. Includes the software for processing of calls, phones and terminals.

Applications for the unified communications: Realize the functions providing integration of data on presence of users and their preferences into business tools of desktop systems (Presence Server). Include products for creation of the unified communications, an exchange of messages (Cisco Unity, Unity Express, Unity Connection) and the organizations of audio, video and Web of conferences (Cisco Unified MeetingPlace, MeetingPlace Express, Video Conferencing Solution);

Appendices of contact center: The software which realizes functions of multichannel contact center and self-service.

Means of administration: The software which carries out active monitoring of voice elements in a network.
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